If you are a site owner, a problem might always surface and it doesn’t necessarily need to be connected to the web hosting service itself. For example, something could go wrong when you bring a script up to date or some crucial content might be modified or erased mistakenly. Whatever the nature of the problem may be, you’ll need to contact the client support staff and request them to retrieve a backup or to help you deal with the problem that you’re confronting. How timely they’ll do that will predetermine the amount of time that your websites will be unavailable. For specific websites such as community web portals or Internet shops, a frequent outage interval often means lost visitors and cash. Thus, it’s important to use the services of a company that provides not only a very good customer support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

If you’re using one of our Linux cloud packages and you’ve got a question or face an obstacle, you can contact us 24x7x365 by posting a tech support ticket or by sending an email and we will make certain that you have a reply within the hour. In case the issue can be resolved, we will do it before we reply, while in case there is something that you have to do on your end, we will supply you with all the needed details – what workable solutions to try, what settings to check, etc. Typically, you will receive a reply within less than half an hour, which implies that waiting around for hours and hours on end or even for more than 1 day to receive help is something unthinkable. Our one-hour response time guarantee is valid for any query that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take advantage of our blazing-fast support services. You will obtain a response to any trouble ticket submitted through the hosting Control Panel or email sent to our technical and client support team within the hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes substantially less time to investigate and resolve a problem. We will provide you with more information if the solution involves something that needs to be done on your end. In case you touch base with us during weekends or national holidays, the response time will be precisely the same and given the fact that our support staff is available to you 365 days a year, you’ll receive quick help for any technical, billing or general issue whatever the hour.