Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You will find nearly all the answers to your questions in the intuitive Help Center section included in your Web Site Control Panel. It boasts an in–depth repository with frequently asked questions and exhaustive help articles compiled by our experienced help desk support team.

  • Top quality support service

  • How–To Videos

  • For people who prefer to discover how to handle a common issue by watching a video lesson, we’ve added a selection of video tutorials to our Web Site Control Panel. All the educational video clips are short and easy to follow. They offer you step–by–step presentations of different website management operations.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 support service and feature a 1–hour response guarantee. Our competent technical support engineers will be online for you 24x7 and will rectify any problem that you might possibly come across within maximum one hour after the support ticket submission. In most instances, an answer will be given to you in less than twenty minutes.