Even though the hosting service offered by the different companies is approximately the same, every provider has a customized platform with its own tweaks and different ways to execute given tasks. In such a situation, an info-laden knowledge base will be unbelievably useful both for people with little or no practical experience and for technically capable individuals who will ultimately discover how given tasks are executed, but will waste time in the meantime. The aim of such a knowledge base is to make the service fast and easy to use, saving users both time and effort. The outcome is more gratified customers, since they can quickly find the information they wish, and less work for the support staff members, because typically most of the inquiries and difficulties that customers have are already included in the knowledge base. If the articles themselves are written well and encompass more topics, you’ll be able to learn more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting plans include an exhaustive knowledge base where you can find info about all the challenges that you could possibly face and their resolutions. You can become aware of how to create and administer a mailing list, how to use an .htaccess file, or how to continue in case the settings of your email client are correct, but still you’re unable to send email messages, for example. We have tried our very best to be as exhaustive as possible and to encompass all the available options in order to help you save time and effort and to offer you different solutions for every single issue. The knowledge base features informational articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in each Control Panel section, whereas if you prefer to browse the full article collection, you should go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared an extensive online knowledge base for all our current and future customers, so in case you buy a semi-dedicated server account through our company, you will be able to find any info that you are looking for at any moment. We’ve got a multitude of informational articles, which will help you understand better what’s going on in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are simply two examples. Our how-to tutorials will help you do anything you wish – uncompress an archive, import a MySQL database, forward a domain name, etc. Plus, we also have troubleshooting instructions, which will permit you to discover what induces a certain problem and the viable solutions for it. In case you’re unable to send email messages or your domain opens an HTTP 500 error message, for example, you can refer to our knowledge base and correct the problem momentarily. The articles can be accessed through any section of the Control Panel, as well as through the dedicated Help section.